Shipping & Returns

 

Defective or Damaged Products

If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will gladly send out a replacement order or issue you a full refund.

 

Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.

 

Returns

We accept returns for store credit. If you are not satisfied with your product, you may return it within 7 days of receiving it. Upon return, you will receive a discount coupon for future purchases. Please contact us here to initiate the return process.

 

Lost or Stolen Packages

topdecorify.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, TopDecorify will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.